Responsible Gaming at Blackjack City Online Casino
Welcome to BlackjackCity Casino, where we place your wellbeing at the heart of everything we do. As a licensed operator, we are committed to promoting responsible gaming and giving every player the tools needed to stay in control of their play. This Responsible Gaming policy explains how we support safer gambling, protect vulnerable players, and comply with our obligations under the UK Gambling Commission licence number 52894 and the Malta Gaming Authority licence MGA/B2C/370/2017.
Our Commitment to Responsible Gaming
At Blackjack City, we believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or emotional harm. We hold ourselves to strict standards under our UK and Malta licences, and we work closely with independent bodies, including our ADR provider eCOGRA, to make sure our approach to responsible gaming reflects industry best practice. Our BlackjackCity platform is built with player protection features from the ground up, and we continually review these tools to keep every session safe and enjoyable.
Recognising the Signs of Problem Gambling
We encourage every player to regularly assess their own gambling habits. Gambling can become harmful when it starts to affect your finances, relationships, work or mental health. If any of the following apply to you, we recommend you contact our support team or use one of the tools described below.
- You spend more money or time gambling than you originally intended
- You chase losses by depositing more funds than you can afford
- You neglect work, family or social responsibilities because of gambling
- You borrow money or sell possessions to fund your gambling activity
- You feel anxious, irritable or guilty about your gambling behaviour
- You have tried to stop or cut down but found it difficult to do so
Tools to Help You Stay in Control
We provide a range of account settings that let you manage your play at BlackjackCity Casino. These tools are free of charge and can be activated or adjusted at any time by contacting our Customer Support team through live chat, email or our Help Centre. Getting started is easy with a quick BlackjackCity Casino login, which gives you full access to manage these settings from your account dashboard.
Deposit, Loss and Wager Limits
We allow you to set daily, weekly or monthly deposit limits on your account. You can also request loss limits and wager limits to control how much you stake over a given period. Any request to lower a limit takes effect immediately, while a request to increase a limit only applies after a 24-hour cooling-off period, giving you time to reconsider.
Time-Outs and Self-Exclusion
If you need a short break, we offer time-out periods ranging from 24 hours to six weeks, during which your account is temporarily suspended and you will not receive marketing communications from us. For longer breaks, we offer self-exclusion for a minimum of six months, up to a maximum of five years. Once self-excluded, we close your account, remove any pending BlackjackCity Casino bonuses, and will not reopen your account until the exclusion period has expired, even at your own request. Players resident in Great Britain can also register with GAMSTOP.
Content updated: August 25, 2026