BlackjackCity Privacy Policy

At Blackjack City, we understand that your trust is our most valuable asset, and we are fully committed to safeguarding the personal information you share with us. This BlackjackCity privacy policy explains, in plain terms, how we collect, use, store, and protect your data when you create an account, deposit funds, or enjoy any game on our Blackjack City casino official site. Whether you found us through a Blackjack City casino review or came directly to play, we want you to feel confident that your information is handled responsibly and in accordance with applicable data protection laws.

Who We Are

Blackjack City is owned and operated by White Hat Gaming Limited, a company registered in Malta under registration number C73232, with its registered office at 85 St John Street, Valletta VLT1165, Malta. We operate under a licence issued by the UK Gambling Commission, licence number 52894, for gambling activity in Great Britain, and under the Malta Gaming Authority licence MGA/B2C/370/2017, issued on 1 August 2018, for all other customers. White Hat (Holdings) Limited, incorporated in Gibraltar under registration number 109784, may process certain marketing services, systems development, payment channels, and customer service functions on our behalf. As the data controller, we determine how and why your personal information is processed across our BlackjackCity platform.

Information We Collect

When you register an account with us, whether to read a Blackjack City review out of curiosity or to start playing Blackjack City casino real money games straight away, we collect the information necessary to verify your identity and provide our services. We may collect:

• We gather your full name, date of birth, address, email, and telephone number during registration
• We collect payment details when you deposit or withdraw funds through methods such as Visa, Mastercard, PayPal, Skrill, or Neteller
• We record identity verification documents required to comply with anti-money laundering and responsible gambling obligations
• We track your gaming activity, including games played, wagers placed, and bonus usage, to improve our services and detect fraud
• We log technical data such as your IP address, device type, browser, and login times
• We store your communications with our customer support team

How We Use Your Information

We use the data we collect to operate BlackjackCity casino online responsibly and securely. Our purposes include verifying your age and identity, processing deposits and withdrawals, preventing fraud and money laundering, and administering promotions such as our welcome offer, VIP loyalty program, and other Blackjack City casino bonus offers. We may also use your information to send you marketing communications about new games or promotions, though you can opt out at any time through your account settings or by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on Blackjack City to enhance your browsing experience, remember your preferences, analyse site traffic, and deliver relevant advertising. Cookies also help us recognise returning players and keep your session secure while you play. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our official site. For further details, please refer to our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary, including payment processors, identity verification providers, regulatory authorities such as the UK Gambling Commission and the Malta Gaming Authority, our alternative dispute resolution provider eCOGRA, and affiliated companies within the White Hat Gaming group, including White Hat (Holdings) Limited in Gibraltar, which supports our marketing, systems, and customer service functions. We may also disclose information where required by law, court order, or to protect the rights, safety, and property of BlackjackCity, our players, or the public.

Data Security

We at BlackjackCity take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Customer funds are held separately from our business accounts at the medium protection level recognised by the UK Gambling Commission, and all payment transactions are encrypted using industry-standard security protocols. While we work hard to protect your information, no method of transmission over the internet is entirely secure, and we encourage you to use a strong, unique password for your account.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. These include the right to access the information we hold about you, request corrections, ask us to delete your data where legally permissible, object to certain processing activities, and request a copy of your data in a portable format. If you wish to exercise any of these rights, or if you have concerns after reading Blackjack City casino reviews online, you can contact our support team, and we will respond within the timeframes required by applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, regulatory, and accounting requirements. Where an account with BlackjackCity remains inactive for 12 consecutive months, we may apply a maintenance fee as set out in our terms and conditions, and we may eventually close the account, though certain records will still be retained in line with our regulatory obligations.

International Data Transfers

As Blackjack City serves players across Great Britain and international markets under our Malta licence, your data may be transferred to and processed in countries outside your country of residence, including Malta and Gibraltar. Where we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Changes to This Policy

We may update this BlackjackCity privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We recommend checking this page periodically, as continued use of our services after any update constitutes your acceptance of the revised policy. If you leave a BlackjackCity review or provide feedback, we may also use that information to improve how we communicate our privacy practices.

Contact Us

If you have any questions about how we handle your personal data, whether you are new to Blackjack City casino UK services or a long-standing player, please reach out to our team via live chat, our Help Centre, or by email at support@blackjackcity.com. We are available 24/7 and are always happy to address any privacy concerns you may have about playing at BlackjackCity.